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Customer Service

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A committed team at your disposal

Technical assistance, documentation, installation or training in the use of our simulation software, our Customer Service is committed to making the use of our solutions as simple as possible for all our customers.

Real experts at your disposal

 

Our Customer Service has 10 specialists in material forming simulation: forging, coldforming, casting, welding, plastic injection... whatever your problem is, one of our experts will be able to help.

Customized support

 

Our aim is to respond to any difficulties you may encounter when using our software. We will advise you in relation to your particular industrial problem by explaining the various functionalities and tips for optimal use of our solutions.

A responsive team

 

Our Customer Service team is at your disposal all year round from Monday to Friday from 9 a.m. to 5 p.m. and does its best to respond to your requests as soon as possible

Multilingual speakers

 

English, German, Spanish, French... Simplify your communication with our Customer Service by asking to exchange with a speaker who speaks your language.

Close to our developers

 

Our Customer Service is located at our headquarters in Sophia Antipolis on the same premises as our development teams. This proximity promotes interaction between services and facilitates the transmission of customer needs as regards improving current features and developing new ones.

 

Maybe you know them already...

Get to know our Customer Service team:

Service Client Transvalor

 

A brand new customer portal

Because customer service is our primary concern, we have launched an online gateway. It improves the way your requests are processed and adds to the available information and resources!

What is the customer gateway for?

  • Create a ticket and track your support requests
  • Download the latest versions of our software, product overviews and release notes
  • Check the status of each of your licences: expiry date, number of tokens, etc.
  • Access the list of our training courses and register for them online

Who can access this gateway?

  • Customers of any of our software
  • Customers located in France, Germany, Benelux, Switzerland, United Kingdom, Spain, Norway, Sweden, Israel and Australia
  • One account per company

You have another requirement? Contact the Customer Service at support@transvalor.com
For any other question, please click here

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